096: Resilience Engineering with John Allspaw

September 5th, 2018 · 1 hr 9 mins

About this Episode

John Allspaw: Etsy’s Debriefing Facilitation Guide for Blameless Postmortems

01:32 – John’s Superpower: Seeing connections across domains.

05:45 – All Technical Communities Run Small, the Intersection of People, Technology, and Work, and the Resilience Engineering Community

09:07 – Variety and Complexity

Requisite Variety

The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer

The Great Courses

Understanding Complexity

17:51 – Understanding Cognitive Work

25:34 – Heuristics and Biases

31:01 – Strategies for Generating Context-Specific Questions

Debriefing Facilitation Guide (Morgan Evans)

35:01 – Asking “Why?” Over “What?” Questions

The PreAccident Podcast

Todd Conklin: People screw up – and it happens all the time

Ten challenges for making automation a “team player” in joint human-agent activity

49:33 – Analyzing and Aggregating

Rational Choice Theory


Rein: How do we deal with the objective/subjective dialectic?

Janelle: The thing we focus on and pay attention to is a clear signal of what matters.

Jessica: Looking up the Knowledge Elicitation Methods.

Rein: It takes variety to match variety.

John A.: Guiding dialogue data.

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