02:59 – Matt’s Superpower: Taking metaphors and ideas around self-help and turning them into allegories and analogies of how we could be better at technology
03:58 – What does healing organizational trauma mean?
05:50 – Incident Response Communication
16:00 – Trust, Hyperarousal, and Hypoarousal; Stuck On or Stuck Off
23:32 – Leading By Example, Not Being in a Rush to Solve Problems, Seeking to Understand, and Encouraging Safety
29:23 – Handling Postmortems: How to do them well and how to do them effectively
39:17 – The Hero’s Story vs The Story of the People; Crafting Our Narratives
Coraline: The metaphors of storytelling.
Matty: Creating a forum of discussion around postmortems.
Janelle: Thinking about Metaphors We Live By by George Lakoff and how, at the foundation of our mind is essentially a system of shapes that we see the world through, that we reason about through, that we feel emotions through, and that creates the sense of gut.
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