116: Healing Organizational Trauma with Matt Stratton

February 7th, 2019 · 42 mins 4 secs

About this Episode

Matty’s Talk, Fight, Flight, or Freeze — Releasing Organizational Trauma @ REdeploy 2018

02:59 – Matt’s Superpower: Taking metaphors and ideas around self-help and turning them into allegories and analogies of how we could be better at technology

The Five Love Languages of DevOps

The Four Agreements of Incident Response

03:58 – What does healing organizational trauma mean?

05:50 – Incident Response Communication

16:00 – Trust, Hyperarousal, and Hypoarousal; Stuck On or Stuck Off

23:32 – Leading By Example, Not Being in a Rush to Solve Problems, Seeking to Understand, and Encouraging Safety

29:23 – Handling Postmortems: How to do them well and how to do them effectively

39:17 – The Hero’s Story vs The Story of the People; Crafting Our Narratives

John Allspaw: In the Center of the Cyclone: Finding Sources of Resilience


Coraline: The metaphors of storytelling.

Matty: Creating a forum of discussion around postmortems.

Janelle: Thinking about Metaphors We Live By by George Lakoff and how, at the foundation of our mind is essentially a system of shapes that we see the world through, that we reason about through, that we feel emotions through, and that creates the sense of gut.

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