00:48 - Ben’s Superpower: Making Arancini and Reading A Lot of Books
02:00 - Starting Local Welcome and Helping Refugees
09:37 - Humanization, Cognitive Biases, and Heuristics
21:25 - Empathy and Compassion; Humans Thriving Together
31:26 - Measuring Success
- Financial Resilience
- Social Contact Hours
- Net Promoter Score (NPS)
- Language Ability
41:56 - Getting People to Connect with Refugees in a Personal Way
“We come together through our sameness and we grow through our differences.” ~ Virginia Satir
Rein: The idea of communicative praxis.
Sam: The commodification of trust.
Also, The Tyranny of Structureless: In any organization there are both explicit and implicit power structures. Changing the implicit ones.
Ben: Having a safe space to reflect and have conversations.
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