00:16 – Welcome to “CBT: Chunky Bacon Tacos and Psychological Safety” …we mean, “Greater Than Code!”
01:18 – Empathy Development
03:25 – Training for Customer Support
Greater Than Code Episode 037: Failure Mode with Emily Gorcenski
06:53 – Cognitive Behavioral Therapy (CBT)
Coraline Ada Ehmke: Emotions as State Machines (from the GTC blog!)
10:48 – Acknowledging Emotion; Rationality
14:23 – Inner vs Outer Brain
16:22 – Empathetic vs Empathic; Empathy vs Sympathy
21:32 – The Earned Dogmatism Effect [Video]
26:10 – Maladaptive Thought Patterns
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31:34 – The “Woop” State and Psychological Safety
38:09 – Leading with Vulnerability
Janelle: Choose your presence.
Jessica: Feel feelings in the moment, and then act on them.
Sam: Rationality is a facade and state machines can be edited.
Coraline: Understanding empathy over only performing empathy.
Casey: Making responding with empathy a habit.
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