Courtney Eckhardt has spent time working in system administration, tech support, internet anti-abuse, and incident response. She was one of the founding members of the feminist makerspace Seattle Attic and served on its board, and she's participated in the Apparel Manufacturing Boot Camp at Albuquerque Fashion Incubator multiple times. Courtney is currently an incident response specialist at Heroku, and she gives conference talks about incident response, incident retrospectives, and having a healthy operations culture.
December 19th, 2018 | 1 hr 22 secs
In this episode, Courtney Eckhardt talks about incident response: how we talk and interact with people who are affected by crappy things. She also talks about disabilities in the workplace and professional spaces, the tension between accessibility and security, and incident retrospectives and defensiveness as a natural instinct to feedback.