088: The Safety 2 Dance with Steven Shorrock

In this episode, Chartered Psychologist, Ergonomist and Human Factors Specialist, Steven Shorrock talks about system performance and human wellbeing, asset-based community development, and Safety-I & Safety-II, which defines safety as the ability to succeed under varying conditions.

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Panelists:

Jamey Hampton | Jessica Kerr | John K. Sawers

Guest Starring:

Steven Shorrock: HindSight Magazine | humanisticsystems.com

Human Factors and Ergonomics in Practice: Improving System Performance and Human Well-Being in the Real World

Show Notes:

01:46 – Steven’s Superpower: Being a Super-Recognizer and Empathy

Steven Shorrock on the myth of human error (Courtney Nash & O’Reilly Radar)

04:21 – Steven’s Occupational History, Background, and Mission: System Performance and Human Wellbeing

08:19 – Critical Incident Stress Management

10:40 Social Capital, Bonds Within Groups, and Connectors

Asset-Based Community Development (ABCD)

Appreciative Inquiry

ABCD: Gifts, Skills, Passions

29:37 – Cognitive Empathy vs Emotional Empathy, and Creating Serendipity

36:33 – Safety-I and Safety-II

55:11 Work-As-Imagined & Work-As-Done; Work-As-Prescribed, Work-As-Disclosed

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Reflections:

John: ABCD and thinking about ways to incorporate into everyday life.

Jamey: People who are connectors vs networkers vs gappers; differences are subtle but there.

Jessica: When you start at a small company, you know everyone in the organization; so then as the company grows, you continue to know someone in every part of the organization.

In people’s assets there are gifts, skills, and passion, and we tend to hire only for skills, which is also the only one of these things that is easy to change.

Steven: What do the people closest to you say your gifts are?

Are you Greater Than Code?
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